About Patient File Direct
Patient File Direct provides a much needed service to patients looking for a copy of their own medical record after a medical practice has closed.
At the time of medical practice closure, doctor's authorize Patient File Direct, a physician-managed facility, to store all of their patient records, and to assist patients with getting a copy of their records. Doctors are required to retain the original of your medical record for a period of time and then to shred the file to ensure your privacy. Your medical record contains information about your medical history and is important for the continuity of your healthcare, so Patient File Direct also offers you the opportunity to obtain a copy of your medical record
. CTV News story: The Ontario Privacy Commission relies on RSRS for storage of abandoned medical records. (Patient File Direct is a division of RSRS Inc.)
Patient File Direct is a division of RSRS Inc. RSRS is a member in good standing of the Association for Information and Image Management (AIIM) and the American Records Management Association (ARMA). RSRS works in full compliance with the guidelines set by the provincial Colleges of Physicians & Surgeons, the Canadian Medical Protective Association (CMPA), and the Personal Information Protection and Electronic Documents Act (PIPEDA).
To contact Patient File Direct, you may phone us at 1‑888‑563‑3732, Ext. 1 or use this form.
Are you a patient looking for your medical record? Please click here.